Q: How does SelClene work and what do I do if the regular cleaner does not show?
A: We select a cleaner for you from our database of cleaners whom you then employ direct.
Your membership fee covers the recruitment, interviewing, selection and appointment of cleaners and gives you access to a replacement cleaner upon demand.
You’ve probably employed domestic staff before and may have found that sometimes a cleaner does not turn up or that the relationship between you and the cleaner does not work out. With our agency, you simply call us and we will do our best to send you another cleaner within days.
Q: How soon can I have a weekly cleaner start?
A: It normally takes only a few days after you contact us.
Q: What happens if the local cleaner does not turn up or I go away?
A: If you miss any cleaning, say due to changeovers, or on account of the cleaner being ill, you can claim a refund for the time missed.
We provide you with Worker Earnings Receipts to log hours worked and money paid to your cleaner. If there are gaps, send us the receipts and we’ll adjust your account to reflect any time missed.
Q: What do I do if the cleaner is not suitable?
A: Tell us and we will allocate a replacement.
Please allow five working days for a replacement to be put forward.
Q: Is there insurance cover for damage done by the cleaner?
A: Yes, There is cover for major damage over the value of £100 (e.g. damage to a carpet or a valuable ornament).
You are responsible for the first £100 of any claim.
Bleach spills are not covered and you should discourage your cleaner from using bleach, especially in carpeted areas.
There is no cover for any work the cleaner may do outside the home – only for cleaning and ironing work IN your home.
Q: Can you supply references for your cleaners?
A: Each cleaner comes with two written references, one of which should be for previous employment - plus we get REGULAR feedback from their other SelClene clients.
We make regular Service Calls on all our existing clients and the feedback from these are added to the cleaner’s portfolio of cleaning references.
Q: What do I do if I want to terminate?
A: Your contract continues up to the end of each monthly or quarterly payment period - so the minimum term is one month or one quarter. If you wish to cancel your contract with us you can do so at any time but you must do so in writing, giving us one months notice.
You must cancel your mandate direct with your own bank at the same time.
Q: What training do you give your cleaners?
A: We put all the cleaners through a basic course stressing the importance of Honesty (e.g. when completing their time sheets) and Reliability (e.g. turning up on time and not letting you down).
Each cleaner receives a copy of the “Twelve Commandments”; these are the ground rules for their association with you, our client, and us.
Once you take a cleaner on, however, they become your direct employee. You will need to train them in the use of your own equipment (e.g. emptying your vacuum cleaner) and make sure they are familiar with your particular requirements.
You will need to instruct your cleaner in the specific tasks you wish them to do for you. We provide a Task Sheet (a check-list) for this purpose.
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